Frequently Asked Questions

Do you radiators come with a guarantee?

Yes. The radiators have a manufacturer’s warranty of 5 years.

How does the delivery work?

First of all delivery* is free of charge! You will be contacted to arrange a weekday that suits you. Delivery will occur between 8.30am-5.30pm.

*Free delivery to UK mainland only, for other areas please call 01274 519011

How much heat do I need for my room?

Just measure the length, width and height of your room, input those in our heat output calculator and that will tell you the heat output required in Watts/BTUs.

What size radiator should I get?

To find out just use our heat output calculator . Once you know the heat output required, check the dimensions of the space you are putting the radiator so the one you want fits, remembering to add 150mm to the overall radiator width for the valves we provide you with.

How long from making the order until I receive the radiator?

You will be contacted within one working day of your order to arrange a delivery week day of your choice. That could mean delivery to you within 48 hours.

Do I need radiator valves?

You do and we provide these free of charge with your radiator order. We provide a set of angled white and chrome thermostatic valves. These valves shut the radiator off and turn it on automatically once you set a temperature. That saves you money and helps the environment.

What are Watts and BTUs?

They are two different units for measuring heat output of a radiator. Like feet/inches and centimetres/millimetres, they measure the same thing, just on a different scale.

How do I pay?

You can pay securely using your credit or debit card (we don’t accept American express) or, of course, you can use PayPal.

What is your returns policy?

From receiving your delivery, you have 30 working days to notify us that you want to return the radiator.

 

 

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